Refund & Return Policy

Thank you for shopping with Styora.shop.

We take pride in offering high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund and return policy below.

General Policy

We strive to ensure you love your purchase. However, we understand that issues can happen occasionally, and we’re here to help. Refunds or replacements are available under specific conditions as outlined below.

When You’re Eligible for a Refund or Replacement

You may request a refund or replacement within 3 days (because we ship for free) of receiving your order if:

1. Damaged or Defective Product

• The product arrives damaged, broken, or with manufacturing defects.
• You must provide clear photos or videos of the damage within 3 days of delivery.

2. Wrong Item or Missing Item Received

• The item delivered differs from what you ordered, or an item is missing.
• Please provide an image of the packaging and shipping label for verification.

3. Product Not Received

• If your order has not been delivered within the maximum delivery period mentioned at checkout, you may request a full refund or replacement.

4. Quality Issue

• If the product quality significantly differs from what was shown on our website, we’ll review your claim and provide a suitable resolution.

Non-Returnable & Non-Refundable Items

Please note that we cannot accept returns or refunds for the following:

• Change of mind after order placement
• Incorrect size, color, or variant selected by the customer
• Minor color or texture variations due to display differences
• Personalized or custom-made products
• Intimate items (e.g., undergarments, jewellery, hygiene-related products)
• Items on clearance or marked as “Final Sale” or “Offer Sale”

Return Process

We process refunds or send replacements based on the evidence (photos/videos) you provide.

If a return is approved:

• You’ll receive the return address and instructions via email.
• Returned items must be unused, in their original packaging, and with all tags attached.
• Return shipping costs are generally the customer’s responsibility, unless otherwise stated.
• Once the returned item is received and inspected, a refund or replacement will be processed within 3–5 business days.

Refund Process

• Approved refunds are processed to your original payment method (such as Stripe, PayPal, or credit/debit card).
• Depending on your payment provider, refunds may take 5–10 business days to appear.

Order Cancellations

• Orders can be cancelled within 12 hours of placement, provided they have not been processed for shipping.
• Once an order is packed or shipped, cancellations are not possible.
• Orders cancelled within the allowed timeframe will receive a full refund.

How to Request a Refund or Return

Please contact our support team with your order details:

Email: support@styora.shop

Include:

• Full Name
• Order Number
• Description of the issue
• Photos or videos (if applicable)

Our team will respond within 24–48 hours with next steps.

Important Notes

• All refund or replacement claims are subject to verification and approval by our support team.
• If your refund has been approved but not received within 10 business days, please check with your bank or payment provider before contacting us again.
• We reserve the right to modify or update this policy at any time to maintain transparency and fairness.

Our Commitment

At Styora.shop, customer satisfaction is our top priority. If something isn’t right, we’ll do our best to make it right — quickly and fairly.

We appreciate your trust and look forward to serving you again soon.